Refund policy

We want you to be happy with your AYARA COSMETICS purchase.

Change of mind: We accept returns within 14 days of delivery, provided the product is unopened, unused and in its original condition and packaging.

For hygiene and safety reasons, opened or used skincare products cannot be returned for change of mind.

Damaged, faulty or incorrect items: If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at Ayaraskincare93@gmail.com with your order number and, where applicable, photos of the item.

If your return is approved, we will provide instructions on how to proceed. Please do not return products without contacting us first.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.